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I can never recommend this company for anyone. Tried them on and off for last 15 yrs and each time there something that happend or something horribly go wrong! There support staff reading off manual what to say to client and even lies to there clients about anything. Thats why left again this year this stupid company. There email server was last year hacked and 40 000 rand of bank detail fraud was commited and they still denied it and showed people outside afrihost had access to there servers backbone. This sad and cost alot for us and will never recommend to host or use there services at all. I can tell you alot of stories bud trying to keep short and simple . Stay away!
I really thought that Afrihost was a company that cared and delivered a great service. It seems that this is not so!
Since I signed up with Afrihost I have only experienced approximately 5 - 10 % connectivity. For some 6 weeks now I have been contacting Afihost regarding this dire situation but as I write today I still have the same crisis. Where I live I am one of a number of Afrihost users that experience the same problem - we are all fed up with the ongoing problem that never gets resolved.
How is one supposed to run one's business, financial and other affairs on this basis?
Every month Afrihost deduct their fee and I am told when I request a refund that my data allocation that is not utilized will be rolled over. But what is the use of this if you cannot connect to the Internet - how does one utilize one's data? Further to this, as I understand it, the data is only rolled over for a period of 2 months so inevitably given my situation the rolled over data will ultimately be forfeited.
In my numerous ongoing attempts to resolve the problem I have also attempted to contact management as it is my sense that the problem can only be addressed at this level - but I have not had any success with this either. I emailed the service manager Damon Ross some time back - still no reply. I then attempted to contact his manager - received a call from this manager's representative Ktabo and another call from a person called Kwazi who assured me that they would come back to me on the outcome of my request - still waiting for a call!
As I see it, if you are a small guy you do not matter!
BEWARE OF AFRIHOST. Over the last 6 days I have had the most horrific experience of my life. I signed up with Afrihost on a silver domain hosting package to host my business website. I was assured by your consultant that the process would be painless and my site would be live within 24 Hours. That was the first lie. Over the following 6 days, while trying to get my site online, which in 12 years has never been off line for a single second, I have typed over 4500 whatsapp messages to your useless support team, held on the telephone for over 6 hours, been lied to, been treated with disrespect, passed from pillar to post and treated like an idiot. In that time you have managed to delete my cpanel with 7 employee email accounts, destroy my online business, this has cost me hundreds of thousands of rands in lost revenue due to not having an available website, driven my anxiety and stress levels through the roof, I have literally not been able to sleep with worry, as you have cut off my only source of income. I have had clients phoning me that had placed orders and now cant see our website thinking I had taken their money and run, I have received a phone call yesterday where someone actually called me a scammer! Afrihost, you are pathetic. Your stall are incompetent and rude. You seriously over promised and under delivered. I AM APPALLED. GIAN VISSER CEO, YOU SHOULD BE ASHAMED. As I write this I still have no website, I still have no emails. This is going to be posted EVERYWHERE!
So Covid happened and life was hard for everybody in one way or the other. I had to move homes I was lucky enough not to end up on the streets as my sister built for my husband my fur baby and I. We moved in I finally got a job again and I decided to install fibre. Since my sisters household uses Afrihost and has for years against my intuition I went with her advise. It Took Afrihost one full month to install the fibre and the add they had up said one week for installation (no apology was received) after numerous phone calls and a full on temper tantrum the technical guy who was subcontracted by Openserve to do the install actually sorted out the problem and explained to me what needed to happen and my fibre was installed the very next day. Now two months down the line they don't execute their debit from my bank and decide to double debit the account this month. When i contacted them all i got for my efforts was a "sorry for the inconvenience caused" which thoroughly pushed up my blood pressure. When I told them I'd like to cancel I was promptly informed of a R999 cancellation fee that I will need to fork out. since I have not been with them for six months yet and also that their money back guarantee is not valid for fibre clients. I am beyond furious because now I am stuck with them for another four months. In my estimation since I am an unhappy customer they can be an unhappy service provider and I will be giving them bad reviews on every site that allows it. This I believe will balance the scales between HORRIBLE customer services and an unsatisfied customer. I think that these big companies need to be reminded that the customer pays their salaries and if they loose enough customers they may end up having to shrink their company size which may re-instill the proper work ethic they seem to have thrown away when they became a big fish in a small pond.
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