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We have been a customer for around 10 years. Email has always been a problem for us, but has gotten intolerable in the past couple of days. When we first signed on the price was reasonable, but has gone up substantially over the years. We have used the service mostly for hosting our email accounts, so I can't say much about their web functions. I've seen some 2014 comments that were positive, but the 2016 comment reflects much of my experience. I'd suggest finding another provider.
They have charged THOUSANDS to my credit cards from different accounts I used to have like 3 years ago. They store your credit card info and keep sending charges hoping you wont notice. I had to set alerts specifically for Fatcow charges. 155.40 is the most common amount which is what they REALLY charge you despite whatever bait price they lure you in with. I've had to challenge a good 15 charges and spend at least 30 minutes each time with their idiotic non english speaking live chat reps who try to convince you that your account is set for "auto renew" even when you have screen captures to prove otherwise. They just wont stop trying to rack your cards no matter what you do.
Unfortunately I've had the same experience recently. Even though I expressly changed to manual renew and stated DO NOT RENEW I was billed for an extra year. So now I have a website that I will not use and I'm out the amount of a year's subscription. I have subsequently (again) changed to manual renewal (I was told I was still on automatic renewal) and stated "do not renew". I received an email saying my domain will not be renewed after 2017. I had earlier received one stating that the domain would not have been renewed for 2017.
Love the ethics and the wind energy platform. They have amazing customer service and quick response, the price cant be beat. My only complaint is the web design functions. I finally had to change from my computer based program to an on line based one, and found that the programs that FatCow supplies for web design are pretty limited and not so user friendly. I finally went to WIX to redesign my site, and they now host my major site. I do have a secondary site still hosted n FatCow and I WISH I could host my WIX site there as well! Would LOVE to see FatCow have more usable, friendly and attractive site development programs with all the social bells and wistles included.
The Fatcow hosting plan meets the needs of small businesses
The Fatcow hosting plan meets the needs of small businesses and the cost for their services is fully accessible. Fatcow has a fast and efficient service support. Currently I have over 4 years using the services of Fatcow, I can assure you they are an excellent hosting company.
FatCow is owned by Endurance International Group (EIG), a publicly traded company that owns other hosting such as BlueHost and Hostgator.
How do I contact FatCow?
Contact them via the live chat support on their website. You can also opt for more personalized help if you are currently on the FatCow WP Essential plan.
How do I transfer my domain to FatCow?
To transfer your domain to FatCow, follow the steps below:
– Go to Domains on your dashboard and click ‘import domain.’
– Then click ‘transfer registrar here.’
– You’ll be directed to a page to add your transfer authentication code and domain name.
– Click on transfer domain, and you’re all set.
Once done with the steps listed above, you’ll get a confirmation email. The transfer may take up to 7 days to be completed.
Tip: To get your domain authentication code, contact your current web host. Find more details about how to transfer your domain to FatCow here.
What control panel does FatCow use?
FatCow uses a custom control panel. You can access all the tools needed to build and maintain your website here. The UI has a clean and minimalistic design, although it looks quite conventional.
Is FatCow a good Hosting company?
Yes! FatCow is a good hosting company and perfect for businesses and individuals looking for excellent performance at a low price. Asides from their outdated UI and limited features, everything else is excellent about the host.
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