Name.com Expert and User Insights by Name.com Customers
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Reliable, excellent customer service, user-friendly for newbies
I bought one domain as per recommendation by a business coach. I was hoping the experience would be less painful than another company. And it was, The user interface is easily navigable, for a newbie that is a blessing! and customer support was prompt, professional and knowledgeable.
This is the worst customer service ever! I have been a name.com client for over 15 years, many projects and domain names with this provider. More than a month ago, a problem arose with the provider through no fault of mine, and I completed everything on time, and my account was blocked. The support service cannot solve anything, they send it to the abuse service, which does not answer anything. In live chat, support cannot solve anything either. Wrote on social networks - no answer. Apparently, with you there is only one way out - to go to court. Login: hoochieman Ticket #2345947
Hello Yan, We are sorry to hear about your experience and appreciate your business over the years. Our support team does not have access to the information needed in order to assist with compliance matters. Please continue to work with our compliance team regarding any concerns surrounding your account status.
I would work with you, but no one answered me. And do not write empty replies, you are scammers! Get my domain names back! For more than a month, your support sends me without solving anything.
very ugly service. They cant solve my issue (hosting setting not work) and dont give me any answer. Ticket ID: #2344221 its a pity that i take my time for this hosting. Live chat is not wor only stupid bot, very hard speak in chat with support. And they change my webpage. dont use this hosting!!!!
Hello Oleksandr, We are very sorry to hear of your experience and apologize for any frustration. We have reviewed your support tickets - 404 errors can be tricky at times and may need a website developer to further review your content and coding. We offer various hosting products that may be better suited for your needs here: https://www.name.com/hosting-solutions. We are more than happy to further assist!
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