I have been a customer of site5 since 2013
It was the best one out there, no doubts about that, last year it became a disaster.
I run into uptime issues, DNS issues, and more. I keep them until last week.
Last month my si...Lasīt vairāktes were down for almost 10 days, and they escalated the issue to the senior of the senior of the senior, and nobody was able to fix it.
I had the shared hosting plan, so all my sites were down, and it was their fault, and then they blame one of my plugins, and they could't even respond which one it was.
I used a service that tracked uptime for one of my websites also a couple of months ago, and it was horrible, I would get emails all the time with "your site is down", wtf? 99.9% uptome right?
And the front line support, man, they used to respond VERY fast, and they used to be good techincal people, now they take forever to respond, they don't seem to know what a domain is, they couldn't fix a DNS record if they life depended on it.
So basically, I hired a2hosting, it's too soon to tell, but they already have me free SSL for all my websites, which is amazing, and they have a more updated PHP version than site5, so I'm not running into problems with woocommerce and other scripts as I used to.
Bottom line: Don't hire Site5Mazāk
It was the best one out there, no doubts about that, last year it became a disaster.
I run into uptime issues, DNS issues, and more. I keep them until last week.
Last month my si...Lasīt vairāktes were down for almost 10 days, and they escalated the issue to the senior of the senior of the senior, and nobody was able to fix it.
I had the shared hosting plan, so all my sites were down, and it was their fault, and then they blame one of my plugins, and they could't even respond which one it was.
I used a service that tracked uptime for one of my websites also a couple of months ago, and it was horrible, I would get emails all the time with "your site is down", wtf? 99.9% uptome right?
And the front line support, man, they used to respond VERY fast, and they used to be good techincal people, now they take forever to respond, they don't seem to know what a domain is, they couldn't fix a DNS record if they life depended on it.
So basically, I hired a2hosting, it's too soon to tell, but they already have me free SSL for all my websites, which is amazing, and they have a more updated PHP version than site5, so I'm not running into problems with woocommerce and other scripts as I used to.
Bottom line: Don't hire Site5Mazāk
Stavros Zacharias,
Similar story here.
In June 2015 the company was sold to EIG and that worried me. My fears materialized in Aug 2016 when all the Site5 support staff was fired. With the first glitch in Sep 2016, I moved all my sites to a2hostin...Lasīt vairākg (my second hoster). I've been using it for over a year (Reseller, VPS, and shared windows) and so far I am very satisfied. Customer support is very much what Site5 customer support used to be.
My advices to anyone:
1) Always register and manage yourself your domains at a reliable Domain Registrar. Do not register domains through your hoster.
2) If you can afford, or if your are a reseller, maintain accounts at two different and independent hosters. If one of them goes sour you may immediately move everything to your other hoster.
3) Keep being informed of developments at your hoster(s).
4) Always keep backups of your websites independently of your hoster.
5) Avoid all EIG hosting companies (there are lists at wikipedia, https://www.linux-depot.com/non-endurance-international-group-eig-hosting/, and http://researchasahobby.com/full-list-eig-hosting-companies-brands/).
6) Be wary of reviews which place EIG companies in their top ten list or grade them highly. They may either be ignorant or be funded by EIG.Mazāk
In June 2015 the company was sold to EIG and that worried me. My fears materialized in Aug 2016 when all the Site5 support staff was fired. With the first glitch in Sep 2016, I moved all my sites to a2hostin...Lasīt vairākg (my second hoster). I've been using it for over a year (Reseller, VPS, and shared windows) and so far I am very satisfied. Customer support is very much what Site5 customer support used to be.
My advices to anyone:
1) Always register and manage yourself your domains at a reliable Domain Registrar. Do not register domains through your hoster.
2) If you can afford, or if your are a reseller, maintain accounts at two different and independent hosters. If one of them goes sour you may immediately move everything to your other hoster.
3) Keep being informed of developments at your hoster(s).
4) Always keep backups of your websites independently of your hoster.
5) Avoid all EIG hosting companies (there are lists at wikipedia, https://www.linux-depot.com/non-endurance-international-group-eig-hosting/, and http://researchasahobby.com/full-list-eig-hosting-companies-brands/).
6) Be wary of reviews which place EIG companies in their top ten list or grade them highly. They may either be ignorant or be funded by EIG.Mazāk
