Expert and User Insights by VPS Malaysia Customers
VPSMalaysia.com.my is one of the top VPS hosting and managing service provider in Malaysia region. We specialize in providing cloud VPS hosting, cPanel hosting and other web hosting services in Malaysia.
VPS Malaysia is a team of highly motivated individuals that never ceases in producing and keeping the quality paramount. Because of our diligence in keeping the kind of qual...
I have been using VPS Malaysia service for 6 months. Until today, I am very satisfied. Their servers are stable and speed is fast compared to my previous hosting provider. More, their price is reasonable enough with no setup fee and handling fee. Definitely will recommend to my friends who need VPS services, support local, support VPS Malaysia!
I have been using VPS Malaysia service for 6 months. Until today, I am very satisfied. Their servers are stable and speed is fast compared to my previous hosting provider. More, their price is reasonable enough with no setup fee and handling fee. Definitely will recommend to my friends who need VPS services, support local, support VPS Malaysia!
This is a good solution If you want to install Windows on it. Don't forget this is an open-source product so you can really trust this product for your company. Small and light, and is easy to install. Through a network, it becomes an essential tool for data center operations without remote hands services or expensive ones!
Overall VPS Malaysia probably one of the most unreliable server provider in Malaysia, in term of pricing it is very attractive and pricing is probably the only reason why to choose VPS Malaysia, If you're looking for a quality & reliable server AVOID VPS Malaysia at all cost! Their 99.9% Guarantee Uptime is a JOKE! Over the past 7 days my server downtime is 1 day and 7 minutes (uptime is 86.0114%) with 72 incident and avg incident downtime is about 20minutes!
Talking about their support, 8/10 couldn't fix your issue and the only thing they did is help opening a ticket except 1 operator called N******* (he's the only one can fix your issue) and sometime those really urgent ticket they will only reply you 4-5 hours later.
Wherease your direct competitor did honour their 99% uptime at least their worst record is at 99.78% (The worst ever recorded). Talking about the price probably 20-25% higher on similar specs but reliable is the KEY! For support they will assign someone who really know what they're doing to fix the issue on the spot only when something they can't fix then they will open a support ticket for further investigation but still those ticket usually got reply within minutes! Even Exabytes their technical support is way better than your's.
So last thing here come the question how on earth you're rated 9.8/10 with such quality and reliability? I don't think Hostadvice is giving sincere advice for consumer like us.
Thank you for your review. Here, we reply to your issues highlight accordingly.
From the review, we could see that you have experienced downtime recently. However, we are unable to trace your name with Web Hosting - Premium Plan in our system. We appreciate if you could provide us your registered name/email for further investigation.
Besides, regarding on 99.9% Guarantee Uptime was a joke that you mentioned, industry standard uptime formula is calculated based on period of 365 days. VPS Malaysia promise 99.9% Guarantee Uptime, although there are chances of 0.01% hardware failure, configuration or etc might happen in a year. Our Support Team will try their best to prevent and assist on our customers’ issue.
All enquiry and request via live chat and phone call will be logged into tickets and submitted to our Support Team. Tickets will be queued in line and replied by our Support Team personally. This way allows our customers to track easily and communicate with our Team effectively. We have reflected your waiting time as mentioned above and recorded for internal improvement.
Regarding on the doubts of 9.8/10 ratings based on our quality and reliability, our reviews are 100% true and honest written by our customers after trying our products and services. At Hostadvice, user’s trust is their first priority. Companies can't pay to change or delete reviews.
VPS Malaysia’s pricing is best and competitive in the market, and we never sacrifice uptime and server quality and tend to provide excellent support for our customers. We truly apologize if our services did not meet your expectation. Rest assured, we will keep improving our services from time to time for our customer's experiences. This will be recorded for our future enhancement and we appreciate of your feedback.
This one is definitely my choice. It's local enterprise with very good quality service & customer care (even called me if I needed any help). Fast vps setup from new registration & minimum downtime so far.
Very2 bad service to my resellers account, Please keep away
what a bad service, i just to try only 1 month but what i can say, im lucky not renew and buy yearly. better you try for 1st month. the service was vary2 bad. my website from early month 3 days already down, and what i cant accepted my web database also corrupted without touch anything after migrate. email was very2 bad, my client always complain dont receive. and smtp always down. what a bad service i thought i stay in malaysia can get better when youre local. but nope, my last experience with ovh singapore was 10x times more better than this. without any single issue. dont take a risk. and they can refund but not in cash still in their wallet without withdrawn to your bank. so just stay away, its a small scam style but on proper way. i hope dont make your customer in a risk with this kind of company. ive problem until now they still cant solve and keep give me a wrong reason.
After investigating your issue, we were informed that our Support Team did their best to solve the problem you met via live chat and support ticket. We understood your issue and resolved it in ticket, however we did not receive your feedback in ticket. The most recent issue we have resolved after we detected you have changed PHP version which was not compatible to your website therefore there was not able to view. The issue has been followed up and resolved by changing to the correct PHP version. More, we would like to apologize for not meeting your full expectations.
We are happy to inform you that our company provides 30 days money back guarantee for our new customers if they are not satisfied with our service for the first purchase. The refund will be proceed by customer's choice either to bank account or credit balance. Our Billing Team has checked your previous tickets and there was no refund requested from your side.
Should you have any enquiry, please submit a ticket to our related department. Thank you and have a nice day!
Dont give to many excuse, do you think i dont have any others work to do??? im the head of it, you think im stupid enough? i can build server from A to Z. all this things is my toys. i know what type of php how to manage how to change. this is not related with the server currently your load averages is to high, either my web cant open and down almost everyday, when problem submit ticket one day 7 to 10 tickets??? are u stupid? first time i migrate i already know what is your server performance. and nothing i can say just wait until end of the months to find another provider. if i as it support then u can kong me. but sorry i do almost 55+ branches server around the world. so im abit expert on configuration. i dont have any issue with ovh data center, india data center, aim, cj1 but your server was really2 suck thats all. very laggy n unproper configuration. thanks
We truly apologize if our services did not meet your expectation. Rest assured, we will keep improving our services from time to time for our customer's experiences. This will be recorded for our future enhancement and we appreciate of your feedback.
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