The tech support team have always come through for me again and again. Especially Oliver. He is on another Customer Support plane.
There were days wh...
en I felt that the mountains would fall. But guess who came through for me? Yes you guessed it right. Eleven2.com
I have a well-settled online business of crockeries. For that business I have a shared hosting plan with Chemicloud. Until then I haven’t got any issu...
e with their service. Currently, I am launching my new website home decore for that I got Domainracer ‘s shared hosting.
First, I was scared but now I am very satisfied with their initial startup support and all.
They deleted my site because their system could not collect auto payment
Had my dads from 3-4 projects that I spent the last eight years off my line working on. In December the auto billing stream could not process my credi...
t card. Instead of reaching out there just cancel and delete my account. When I reach out to support they said sorry no backups and they blocked my email from being able to reach back out to them. Zero customer service. Just like the other reviewers say, they don’t give a crap about you. You get what you Pay for.
Bad attitude when they know I m migrating server due to technical issues
I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to k...
now I m not going to continue first they asked to pay for the grace period and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required.
I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist.
also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues.
Personally, I would not recommend it to any of my clients.
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