Nexcess Expert and User Insights by Nexcess Customers
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Reliable, Fast with Great Humans behind the company
I have been hosting websites (E-commerce / Non E-Com) since 1997 and have used 15+ hosts over these years.
For Magento, I needed a specialized host, who can hand-hold in critical situations, and yet offer great hosting with responsive support and decent pricing.
Nexcess ticks all the boxes, and more. I have had no problems reaching them via tickets, and they are accessible on phone without long waits. Tickets are resolved courteously, comprehensively, and with a human touch.
I once had a mid-level issue, and Tier 2 support (and management) dug issues in deep, gave me a very detailed RCA, and helped fix it comprehensively. Another time, they helped troubleshoot a problem brought about by a bad add-on when they could have just told me that this is not in purview of hosting.
My experiences have been overwhelmingly positive. Hosting multiple M1 sites with them, and can't be happier with the speed and performance either.
I am using their Cloud Hosting platform (selecting DS 210, as cloud hosting is not available in the dropdown). Highly Recommended!
Nexcess offers the Nexcess Client Portal as an alternative to the cPanel, bundled with all of its hosting plans. It’s a custom hosting admin panel that is just as powerful; it has thousands of licenses in production and expects to increase that number by thousands more in the coming months.
, and StellarWP are all part of the Liquid Web Family of Brands.
Is Nexcess a reliable web hosting provider?
Yes, Nexcess is a reliable host with a 100% uptime guarantee. It has eight data centers (three privately owned) carefully chosen for security, performance, and strategic positioning. Nexcess’s data centers are also PCI compliant, with additional redundancies and a 24/7 support team.
Does Nexcess provide good customer support?
Nexcess is superior regarding customer support. It provides for a comprehensive Knowledge Base, Live Chat, Email, Phone Support, and a Ticketing system. You can expect instant support and friendly live chat agents.
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