DO NOT DO BUSINESS WITH PLANET HOSTER.
FOLLOWING AN UNSOLICITED AND UNCOMMUNICATED SERVER MIGRATION, I FOUND MYSELF WITHOUT EMAIL FOR ALMOST A WEEK. I'm the one who realized that the emails
... weren't working anymore, no message from planet hoster.
I contacted the technical department, who immediately minimized the problem: ha oui ok , ha ben ca doit être la migration, juste a rentrer ces nouveaux adresses de serveur. So the guys do a migration, know full well that the mail service won't work anymore, but they don't even warn you and wait for the problems to happen. What do you call that? Incompetence? Amateurism? Unawareness?
After reconnecting, I didn't receive any emails that might have come in during the week, so I think they just disappeared. I started replying to some of the emails I'd answered during the week without realizing that the email wasn't working. Some emails were returned and others were never received by customers. No messages appear in La boite SENT even in webmail, so I'm not able to see which messages were sent and if they were received.
I've lost 2 reservations like this worth over $2000 and planet hoster doesn't care, no compensation, nothing. PLUS I'M MAKING A CLOWN OUT OF MY CUSTOMERS ASKING IF THEY RECEIVED MY EMAILS OR NOT.
STAY AWAY AT ALL COSTS
