I recently logged into my wordpress account, and received a message that the version I was using was now officially unsupported. I was using 3.9.40 (I
... know, but if it ain't broke). I wanted to upgrade to the newest version, 6.1, but was unable to do so, since my server only had PHP 5.6, released in 2014. When I inquired about moving to a new server, they told me they didn't have any. I repeated myself because surely that can't be true. You're a webhost that doesn't upgrade your servers? They assured me they understood and indeed, they had no newer servers onto which I could move, but they had a partner company they could put me in touch with. No thank you. I'll find a new hew host then.
In preparation for the move, I asked what my temp domain was, so I could access all my content while DNS was propagating to the new server. 8 hours after my email I received a response where they told me they did not provide one. I told them that is impossible, since the cheap linux hosting plans were name based, and only worked when a domain name was pointed at them and I got one when I signed up, but it had been 8 years and I no longer recalled it, and they used to provide a shared subdomain. I responded back immediately that that must not be correct, and then a full two weeks later they response with "Apologies for the late response, but it's still no, we don't do that". At that point I had already canceled 10 days prior and it was a moot point.
They used to have awesome chat and phone support that would always get you some type of response in under 4 hours by email, and you could reach a knowledge tech on the phone on the first ring. That is clearly no longer the case and I would avoid like the plague unless you need a legacy server. However, when I called to cancel, the cancellation team was very prompt and had that polish I remember the support team used to have, and that's a damn shame. I'm sure it's because they see the most action.
